Контрольная работа по "Английскому языку". 148

 

 

 

 

 

 

 

 Контрольная работа

 

 

                                    Дисциплина: Английский язык

       

                                    Тема: Контрольная работа № 3

 

Вариант: 1

 

 

 

 

                                                                                                                    

 

 

                                                                                                   

Выполнил студент Группа   курс   Проверил преподаватель   __________________________                         (дата) __________________________                     (подпись)

 

 

 

 

 

 

 

 

 

2013 г

Вариант №1

(Выполняется студентами, фамилии которых начинаются

c букв А – Л).

 

11. Словарный запас и грамматические упражнения.

 

1. 1. (16 х 1 очко) Вставьте артикли, где необходимо. Запишите свои ответы (a, an, the или '-') в скобках.

 

1. ___(1)___ Harris and Co make ___(2)___ car components. ___(3)___ company has ___(4)___ agent in Paris.
2. ___(5)___ long delay occurred when ___(6)___ document was lost. ___(7)___ delay almost resulted in ___(8)___ customer canceling ___(9)___ order. ___(10)___ internal enquiry found that ___(11)___ computer error caused ___(12)___ problem.
3. ___(13)___ Information on ___(14)___ history of ___(15)___ Alba can be found at ___(16)___  Tourist Office.

 

 

1.	-		9.	the
2.	-		10.	the
3.	the		11.	a
4.	an		12.	the
5.	a		13.	-
6.	the		14.	the
7.	the		15.	-
8.	the		16.	the

 

 

 

 

 

 

 

 

 

 

1.2. (10 х 1 очко) Прочитайте  журнальную статью об организации конференции. Для заполнения пробелов выберите правильное слово под буквами А, В или С из столбиков ниже. Запишите свои ответы (буквы A, B или C) в скобках.

 

Have you ever had to organise a conference? It is not an easy thing to do, __(1)__ there is so much to think about. Before you can decide where to hold the conference, you __(2)__  to ask a number of important questions. __(3)__ is the purpose of the conference? How __(4)__ people will attend? Where __(5)__ the people coming from? Do you need presentation facilities such __(6)__ videocassette players, televisions, computers, etc.? When you have __(7)__ these questions, you can decide the kind of conference centre which is best for you. There are two choices. Purpose-built conference centres will provide everything you need, although __(8)__ may be other conferences going on at __(9)__ same time. __(10)__  the other hand, hotels are usually very comfortable, but may not have all the necessary equipment.

 

	A	because		B	until		C	so
	A	must		B	have		C	got
	A	How		B	What		C	Why
	A	much		B	many		C	more
	A	are		B	do		C	will
	A	for		B	that		C	as
	A	answer		B	answering		C	answered
	A	it		B	there		C	they
	A	its		B	a		C	the
	A	On		B	By		C	At

 

1	2	3	4	5	6	7	8	9	10
А	В	В	В	А	С	С	В	С	А

 

 

 

 

1.3. (8 х 1 очко) Верны  ли следующие предложения, или  нет? Если нет, исправьте.

 

1. We are not interested in a new equipment at the moment.
2. Let me give you some advice.
3. Don't do nothing until you have spoken to a lawyer.

Don’t do anything until you have spoken to a lawyer.

4. We told them that the present lab needed extending.
5. We explained how we reached the final total.
6. They agreed looking at the figures again.

They agreed to look at the figures again.

7. We replied that we would keep them confidential.
8. I've planned a series of assessment seminars. I will run the first one on 1 August.

I’ve planned a series of assessment seminars. I will run the first one on August, the 1^st.

 

1.4. (4 х 2 очка) Прочитайте  предложения и решите, какое из  предложенных значений является  правильным. Запишите свои ответы (буквы A, B или C) в скобках.

 

1.   We stopped to visit suppliers in London.

1. We do not visit them any more.
2. We interrupted our journey so we could visit them.
3. We ended our journey by visiting them.

 

2.   Have you tried sending goods by train?

1. Have you experimented with the idea of using the train?
2. Have you attempted to send goods by train?
3. Have you studied the possibility of sending goods by train?

 

3.   We remembered to send publicity material with the goods.

1. We did send the material and I recall sending it.
2. We told you to send the material with the goods.
3. We did not forget to send the material with the goods.

 

4.   I like to call customers, to check that they are happy a few weeks after buying a machine from us.

1. I think it is a good policy to check that the customer is happy.
2. I really enjoy calling customers to check that they are happy.
3. I would like to call customers, to check that they are happy.

 

1	2	3	4
В	В	С	А

 

1.5. (8 х 1 очко) Подставьте  подходящий глагол из левого  столбика к существительному  из правого столбика. Используйте  каждое слово только один раз.  Запишите свои ответы (буквами  а, b ... или h) в скобках.

1

1. fill	an applicant
2. interview	a business
3. offer	a contract
4. owe	a discount
5. rent	some money
6. run	office space
7. send	a fax
8. sign	a vacancy

 

1	2	3	4	5	6	7	8
h	a	d	e	f	b	g	c

 

 

 

1.6. (8 х 1 очко) Закончите  каждое предложение словом с  противоположным значением от  слова в скобках. Выберите его  из списка. Используйте каждое  слово только один раз.

 

rare full-time basic negative

short vacant low internal

 

1. I didn't expect my salary to be as _____ as this! (HIGH)
2. She has a ____ job as a shorthand typist. (PART-TIME)
3. We're expecting big savings in the ____ term. (LONG)
4. We could see he was using very ____ equipment. (SOPHISTICATED)
5. There was a very _____ reaction to my suggestion. (POSITIVE)
6. The post went to an  ____ candidate. (EXTERNAL)
7. He has a _____ talent for managing people. (USUAL)
8. The position has been _____ for several months now. (FILLED)

 

1	2	3	4	5	6	7	8
G	B	E	C	D	H	A	F

 

1.7. (8 х 1 очко) Выберите  правильное слово для каждого  предложения. Напишите слова в таблице.

 

1. Some employees have a long journey/travel to work every day.
2. The cost of life/living has gone up again.
3. Please send precise measurements/measures when ordering.
4. We expect prices to raise/rise by at least five per cent.
5. We only exchange goods if you produce a receipt/recipe.
6. Imust remember/remind the boss about that meeting this afternoon.
7. Can you say/tell the difference between these two products?
8. The company is extremely sensible/sensitive to any criticism.

1.	travel
2.	living
3.	measures
4.	rise
5.	receipt
6.	remind
7.	tell
8.	sensitive

 

 

 

1.8. (9 х 2 балла)  Закончите предложения правильной  формой «make» или «do». Переведите предложения на русский язык.

 

1. We have made a considerable profit on the sale of that land.

Мы получили значительную прибыль от продажи этой земли.

 

2. I’ve got all these invoices to do before I can go home.

Я должна доделать все эти счета-фактуры, прежде чем  смогу пойти домой.

 

3. The business was so run down when she took it over that nobody expected her to make such a success of it.

Бизнес был  настолько безнадежен, когда возглавила его, что никто не ожидал от нее  такого успеха.

 

4. Something as simple as changing the size of the lettering on the packet can make all the difference to your sales.

Что-нибудь незначительное, вроде изменения размера шрифта на упаковке, может повлиять на итог ваших продаж.

 

5. Increasing production will make even more demands on machinery which is already breaking down at an alarming rate.

Увеличение производства предъявит еще больше требований к оборудованию, которое уже сейчас приходит в негодность с угрожающей скоростью.

 

6. They could do with some computer paper in the wages office.

Они могли бы обойтись небольшим количеством бумаги для  принтера в бухгалтерии.

 

7. We’ve done away with the old system of clocking in.

Мы распрощались со старой системой контроля времени  прихода на работу.

 

8. A customer has made a complaint about one of our salespeople.

Клиент пожаловался  на одного из наших продавцов.

 

9. In fact, Gravers have done us a favour by launching their product first. We can learn from their mistakes.

Вообще-то, Грэйверы оказали нам услугу, запустив свое производство первыми. Мы можем учиться на их ошибках.

2. Деловое общение.  Телефонный разговор и деловые  письма.

 

2.1. (6 х 2 очка) Выберите  лучшие ответы. Запишите свои  ответы в таблицу.

 

1. Can you put me through to Miss Evans, please?

1. I'll see if she's in her office at the moment.

2. I've got the wrong number.
3. I'll check again.

2. Isn't that Seattle, then?

1. No, the number has changed.
2. No, you must have the wrong area code.
3. Sorry, I may have dialed the wrong extension.

 

3. You asked me to confirm the dates of delivery.

1. Yes, that's the best time for them.

2. Yes, let me just get a note pad to write them down.
3. Yes, they'll come to England soon.

 

4. No, this isn't the Metal Case Company.

1. So sorry to have troubled you.

2. I'll call again later.
3. Can you connect me with Mr Mansour, please?

 

5. Miss Pearce asked me to call this morning.

1. Sorry, your number is the wrong one.
2. Do you know the area code?
3. But there's no person of that name here.

 

6. We can let you know what sizes are available.

1. Thank you. I know them.
2. Thanks. I'm glad that's OK now.
3. Thanks. I can order what we need then.

 

1	2	3	4	5	6
A	B	B	A	A	C

2.2. (9 х 1 очко) Дополните  оба диалога предложениями из  списка ниже. Используйте каждое  предложение только один раз.  Запишите свои ответы (буквы A, B ... или I) в таблицу.

 

Разговор 1

A:	_______1_______
B:	Good morning. Could I speak to Jane Lewis, please?
A:	_______2_______
B:	Lesley Winwood.
A:	_______3_______
B:	She said she'd be in all morning.
A:	_______4_______
C:	Jane Lewis.
B:	_______5_______
C:	Ah yes, it's about...
	Разговор 2
D:	Carl Anderson.
E:	_______6_______
D:	Lindberg, did you say?
E:	_______7_______
D:	There's no one here by that name.
E:	_______8_______
D:	Yes, this is 08 46 46 24.
E:	_______9_______
D:	That's all right.

 

1. Yes, that's right.
2. You asked me to call as soon as possible.
3. Hold the line, please, and I'll see if she's in.
4. Who's calling, please?
5. Oh, isn't there? Could I check the number?
6. Could I speak to Mrs Lindberg, please?
7. Right, I can connect you now.
8. Reynolds Bicycles, good morning.
9. Oh, I'm sorry. I must have dialled the wrong number.

1	2	3	4	5	6	7	8	9
H	D	C	G	B	F	A	E	I

2.3. (16 х 2 балла)  Ниже вы увидите фрагменты  трех писем, отвечающих на запрос. Вставьте в каждый пробел верное  слово или фразу. Выберите их  списка. Используйте каждое слово  только один раз. Запишите свои  ответы (буквы A, B ... или P) в таблицу.

 

additional features competitive price date doing business enclosed leaflet enquirin

enquiry full details further details hesitate In addition

in production pleasure range sincerely supply

A.

Dear Ms Prentice

Thank you for your __(1)__ of 3rd May about our office stationery.

We have __(2)__ in enclosing our latest catalogue and price list. We hope you will find it of interest.

If you require any __(3)__, please do not __(4)__ to contact us.

Yours __(5)__. 

B.

Thank you for your letter of January 4^th, asking about office furniture.

The enclosed catalogue contains __(6)__ of our range. In most cases we are able to __(7)__ you with the goods you require within fourteen days.

We look forward to receiving an order from you.

C.

Thank you for your letter of 1st June, __(8)__ about the JF72 pocket

calculator.

This model is no longer __(9)__ as it has been superseded by the JF73

solar-powered pocket calculator. As you will see from the __(10)__, the new model has several __(11)__ at an extremely __(12)__.

We have also enclosed our latest catalogue giving details of the vast __(13)__ of electronic goods we supply.

We allow a discount of 30% on purchases of not less than 50 of the same model, and 35% on quantities of not less than 100. __(14)__, we give a discount of 3% for payment within fourteen days from __(15)__ of invoice.

We look forward to __(16)__ with you in the near future.

 

 

1.	G		9.	L
2.	M		10.	E
3.	I		11.	A
4.	J		12.	B
5.	O		13.	N
6.	H		14.	K
7.	P		15.	C
8.	F		16.	D

 

2.4. (15 баллов) Вы  потеряли карманный калькулятор,  и хотите заказать новый. Вам  необходимо сделать письменный запрос в отдел снабжения на имя Энн Рэй.

 

Напишите ей служебное письмо

 

-сообщающее о  том, что вам необходима замена  товара

-объясняющее,  что случилось со старым товаром

-с просьбой  удовлетворить вашу просьбу.

Напишите около 15-20 слов.

 

TO: Ann Ray

 

Equipment requisition form

 

Please supply me with a new pocket calculator. The old one is out of order. Will you approve my request as soon as possible?

 

Пожалуйста, предоставьте мне новый карманный калькулятор. Старый поломался. Пожалуйста, удовлетворите мою просьбу как можно скорее.

 

 

3. Чтение.

 

3.1. (30 баллов) Прочитайте  текст о рассмотрении жалоб.  Переведите текст на русский  язык.

 

Handling Complaints

 

1.  Big companies have a special department to deal with customer complaints. Complaints can often be handled 'on the spot', that is, at the time of purchase. If it is just a matter of changing or exchanging goods, the sales assistant can deal with it. Some problems are more complicated: damaged goods, a request for a refund or a complaint about staff rudeness. At this point a Supervisor or someone from Customer Services is usually called in. But if the matter still cannot be solved, which is usually because the customer refuses to listen or to accept the offered solution, it is referred to someone higher up, such as the Store Manager. Or, if the store is part of a national chain, the complaint will be dealt with by Head Office.

2.  The policy of the big chain stores is: 'Accept that things can go wrong and put them right.' They sell a billion items a year and they know that not all their goods are going to be perfect. They accept, therefore, that most (if not all) customer complaints are justified.

3.   It's all about customer loyalty. What if a store refuses to listen to a customer's complaint (whether justified or unjustified)? The store then has an unhappy customer, but has done nothing to make that customer happy again. That customer will not come back. But if the store listens politely, checks the problem, and then offers a replacement or a refund, with an apology if needed, the customer will remain loyal.

4.  A recent survey shows that customer complaints are increasing. The commonest complaint is about staff who are unhelpful, usually because they know little about the product they are selling. The second thing that makes customers angry is having to wait too long to be served. Recently, many retailers have cut running costs by employing fewer staff, so there simply aren't enough sales assistants or staff at the checkout desks.

5.   It is not clear why complaints are on the increase. Maybe standards of service are going down, but the more likely explanation is that people are readier to complain nowadays. Citizens' Charters, telling people what they can expect and what to do if they are dissatisfied, have produced a generation of customers who know their rights and not afraid to demand them.

 

Рассмотрение  жалоб

 

1. В крупных компаниях имеется специальный отдел по рассмотрению жалоб клиентов. Жалобы часто могут быть рассмотрены «на месте», то есть, на момент покупки. Если речь идёт лишь о замене или обмене товаров, с этим может справиться и продавец-консультант. Некоторые проблемы являются более сложными: поврежденные товары, требование возврата денег или жалобы на грубость сотрудников. В таких случаях обычно вызывают либо старшего менеджера торгового зала, либо кого-то из службы по работе с клиентами. Но если дело все же не может быть решено – как правило, в случаях, когда покупатель отказывается слушать или принять предлагаемое решение, – обращаются к кому-то из руководства, таким как управляющий магазина. Либо, если магазин является частью национальной сети, жалоба будет рассматриваться в головном офисе.

2. Политикой магазинов большой сети является девиз: «Неурядицы возможны, но будь готов их уладить». Они продают миллиарды наименований в год, и знают, что не все их товары обязательно безупречны. Поэтому они готовы к тому, что большинство (если не все) жалобы клиентов оправданы.

3. Все зависит от лояльности покупателей. Что если магазин вдруг откажется выслушать жалобу покупателя (будь она обоснованной или нет)? Магазин не только обзаведется недовольным покупателем, но и не сделает ничего, чтобы этого покупателя как-то удовлетворить. Такой покупатель сюда больше не вернется. Но если в магазине его вежливо выслушают, проверят, в чем проблема, а затем предложат замену или возврат, с извинениями в случае необходимости, такой покупатель останется лояльным.